Quality Promise

30-Day Happiness Guarantee & Refund Policy

Last Updated: August 17, 2026

We know that every keepsake we produce carries deep sentimental weight. That’s why we stand firmly behind every stitch, cut, and engraving with our Evermark 30-Day Happiness Guarantee.

Our Core Promise: If your personalized keepsake arrives with any manufacturing defect, printing imperfection, spelling error made on our part, or damage from transit, we will immediately remake and ship a replacement at zero charge or issue a 100% full refund to your original payment method.

1. Replacement & Defect Protocol

If there is any issue with your delivered keepsake:

Contact our support team within 30 days of delivery at info@evermarkkeepsakes.lol.
Include your Order # (e.g. EMK-89241) and a clear photo showing the issue.
Our artisan workshop team will review the photos within 24 hours. Once verified, your replacement order is prioritized and dispatched with expedited shipping.

2. Custom Personalization Accuracy

We handcraft each item using the exact text, dates, and spelling submitted during checkout. Please double-check your custom entries carefully before finalizing your order.

Need a correction? If you notice a typo right after ordering, simply email us within 2 hours of order placement, and we will update your production file free of charge.

3. Refund Processing via Stripe

When a refund is issued, funds are returned directly to your original payment method (credit card, Apple Pay, or debit card) through Stripe. Refunds typically appear on your banking statement within 3 to 5 business days depending on your financial institution.

4. Non-Customized Items

For non-personalized items (such as standard throw blankets, unengraved cutting boards, or glassware sets), items may be returned in unused, original packaging within 30 days of receipt for a full refund minus original carrier postage.

5. Questions or Assistance